Termes et conditions

This document sets forth the General Terms and Conditions (GTC) governing the contractual relationship established between Le Rucher d’Evolène SA (the Hotel) and its esteemed Guests. The Hotel, situated in the exquisite alpine environment of Evolène village, is dedicated to providing an exceptional standard of luxurious accommodation and associated services. These GTC are designed to ensure clarity, fairness, and transparency for both contracting parties throughout the entire process, from initial Reservation through to final departure. The clauses herein meticulously define the rights, obligations, and liabilities of the Hotel and the Guest pertaining to the temporary occupancy of the Accommodation and the use of the Hotel Premises. The Guest's utilization of the Hotel's Services constitutes full acceptance of these GTC and the integral Reservation Policy. It is paramount that the Guest reviews and understands all provisions, ensuring a harmonious and legally sound arrangement. The Hotel commits to upholding the highest standards of Swiss hospitality while requiring the Guest's full adherence to the established Internal Rules. These GTC are intended to serve as the definitive framework for the provision and receipt of all Services rendered by the Hotel.

Section I - Dispositions générales et définitions

Article 1, paragraphe 1 L'hôtel est géré par l'entité juridique Le Rucher d'Evolène SA, enregistrée conformément au droit commercial suisse. L'adresse officielle et les informations d'enregistrement du Marchand sont les suivantes : Route du Contor 3, 1983 Evolène, Suisse.

(1) The Hotel is operated by the legal entity Le Rucher d’Evolène SA, registered in accordance with Swiss commercial law. The official address and registration details of the Merchant are as follows: Route du Contor 3, 1983 Evolène, Switzerland.

(2) L'hôtel exerce ses activités sous la supervision des autorités cantonales et fédérales compétentes. Le principal organe de réglementation et de surveillance pour les litiges de consommation et l'enregistrement commercial relève de la juridiction du canton du Valais (Valais/Wallis), en Suisse.

(3) Toutes les communications officielles, les mentions légales et la correspondance destinées à l'hôtel doivent être adressées à l'adresse enregistrée indiquée au paragraphe 2.1, ou aux points de contact désignés spécifiés sur le site officiel de l'hôtel.

Art. 2 Dans les présentes Conditions générales (CGV), sauf indication contraire du contexte, les termes suivants ont la signification suivante :

Hotel / Merchant - Refers to Le Rucher d’Evolène SA, the legal entity registered under the Swiss law, that owns, operates, and manages the hotel establishment in Evolène, Switzerland.
Guest - Any physical or legal person who enters into a contractual relationship with the Hotel by initiating a booking, receiving a Booking Confirmation, or utilizing the Services.
Services - The complete portfolio of services provided by the Hotel, encompassing Accommodation and the variety of Ancillary Services available on the Hotel Premises. This term explicitly excludes any services not directly managed or charged by the Hotel, such as external tours or transportation not arranged by Hotel staff.
Accommodation - The provision of a temporary dwelling unit (room, suite, or apartment) within the Hotel Premises for the contracted period, starting from the official Check-in time until the Check-out time. The scope of Accommodation includes basic utilities and access to specified common areas as detailed in the Booking Confirmation.
Ancillary Services - Optional services provided by the Hotel, which are typically charged separately from the standard Accommodation rate. These services include, but are not limited to, parking facilities, laundry service, use of meeting/conference rooms, in-room minibar consumption, and access to any dedicated recreational or wellness zones (e.g., SPA, fitness).
Reservation - A confirmed commitment, typically secured by a prepayment or guarantee, made by the Guest for specific Accommodation and Services for a defined duration. The Reservation process, including required payments and deposit rules, is governed in detail by the separate Reservation Policy.
Reservation Policy - A distinct and integral document that supplements these GTC by specifying all detailed procedures, terms, deadlines, and applicable fees related to booking, prepayment requirements, cancellation penalties, and the process for Check-in and Check-out. The Guest acknowledges having read and accepted this Policy upon confirming a Reservation.
Hotel Premises - The full extent of the property owned or managed by the Hotel, including all indoor and outdoor spaces, common areas, service facilities, and the designated Accommodation units. Access to specific areas of the Hotel Premises may be restricted by the Hotel's Internal Rules or operating hours.
Force Majeure - An unforeseen and irresistible event or circumstance beyond the reasonable control of the Hotel or the Guest, such as war, natural disaster, governmental act, or epidemic. The occurrence of a Force Majeure event may lead to the amendment or cancellation of the Reservation, subject to the conditions outlined in these GTC.
Booking Confirmation - The official written or electronic document issued by the Hotel to the Guest, which legally validates a Reservation. This Confirmation explicitly details the dates of stay, the type of Accommodation, the agreed Rates, and the specific terms and conditions applicable to the Guest’s booking, including any non-refundable elements.
Tourist Tax - The mandatory fee or levy imposed by local or national governmental authorities, collected by the Hotel from the Guest on behalf of the authority, calculated per person per night of stay. This Tax is separate from and payable in addition to the agreed Rates for Accommodation.
Rates - The official published prices, including all mandatory taxes (such as VAT), charged by the Hotel for the provision of Accommodation and specified Services. The final Rate applied is the price agreed upon and stated in the Booking Confirmation, which remains fixed unless explicitly stated otherwise (e.g., changes to statutory taxes).
Contract Price - The total amount payable, including Rates, deposits, statutory charges, and Ancillary Services.
Unadvised Non-Arrival - This term refers to the failure of a confirmed Guest to arrive at the Hotel by the designated Check-in time on the scheduled arrival date without providing any prior written or verifiable verbal notification to the Hotel.
Property Damage - Any material harm, destruction, loss, or deterioration caused to the Hotel Premises, including Accommodation units, common areas, fixtures, furniture, or equipment, resulting from the negligent, deliberate, or reckless actions or omissions of the Guest or persons under their responsibility. The Guest bears full financial liability for remediation or replacement costs associated with such damage.
Internal Rules - The mandatory regulations established by the Hotel to ensure safety, security, comfort, and the orderly use of the Hotel Premises by all Guests and staff.
Personal Data - Any information relating to an identified or identifiable natural person (the data subject), as defined by the applicable data protection laws (e.g., GDPR). The Hotel processes such data for Reservation, contractual, and legal compliance purposes, as fully described in the separate Personal Data Privacy Policy.
Contract - The legally binding agreement formed between the Hotel and the Guest upon the issuance of the Booking Confirmation, comprising these GTC and the Reservation Policy. This Contract governs the temporary provision of Accommodation for the agreed-upon period, falling under the category of short-term letting of premises.

‍

Section II - Services and Contract Formation

Art. 3

(1) These General Terms and Conditions (GTC) govern the contractual relationship between the Hotel and the Guest for the provision of Accommodation and Ancillary Services.

(2) The GTC apply throughout the entire contractual relationship, including pre‑contractual and post‑contractual matters directly related to the Reservation or the stay.

Art. 4

(1) During the Reservation process, the Guest confirms acceptance of these GTC and the Reservation Policy by performing a clear affirmative act, such as ticking a confirmation box or selecting the “Confirm Reservation” option.

(2) The Contract is concluded once the Hotel issues a Booking Confirmation to the Guest. This Booking Confirmation constitutes the definitive acceptance of the Reservation and the terms agreed therein.

(3) Only the Booking Confirmation determines the type of Accommodation, dates, applicable Rates, and any included components. Any information provided before the issuance of the Booking Confirmation is non‑binding.

(4) Upon receipt of the Booking Confirmation, both parties are legally bound by the Contract, comprising these GTC and the Reservation Policy.

Art. 5

(1) The Hotel commits to providing the core Service of Accommodation. This involves the temporary occupancy of an exclusive unit, whether a Private Chalet or a sophisticated Exquisite Hotel Room, as specified and confirmed by the Hotel in the Booking Confirmation document issued to the Guest.

(2) Beyond the dwelling unit itself, the rate charged for Accommodation may incorporate other components. These complementary Services, such as breakfast or other amenities, are considered part of the core service only when they have been explicitly stipulated as included within the overall price or package detailed in the Booking Confirmation.

(3) Each reserved unit is furnished with specific features, potentially including high-end elements like a Traditional Hammam, Premium Sound Systems, or Luxury Swiss Bed Linens. The complete list of characteristics and amenities, such as a Fully Equipped Kitchen or Private Ski Room, is fully documented in the descriptive material for the reserved unit and is guaranteed solely based on that specific documentation.

(4) The Hotel maintains responsibility for the general upkeep of the Hotel Premises, ensuring continuous provision of necessary utilities, and guaranteeing access to all amenities corresponding to the reserved unit. Any Services not specifically mentioned in the Booking Confirmation or in the official unit description provided by the Hotel fall under the category of Ancillary Services and may incur an additional charge.

Art. 6

(1) The Rates published by the Hotel reflect the current cost of Accommodation along with any Services specifically mentioned in Article 5. The Hotel may apply a flexible pricing model, meaning that Rates can change from time to time depending on factors such as market conditions, seasonal trends, promotional offers, occupancy levels, and the pricing policies used across different distribution channels. Because third-party booking websites often apply their own pricing rules, the Rates displayed there may not always match those provided directly by the Hotel.

(2) Even though the Hotel may adjust its pricing over time, the price listed in the Guest’s Booking Confirmation is final and will not be modified for the confirmed stay. The Hotel is required to honor that amount, and any later changes in public pricing shall not affect an already confirmed and paid Reservation.

(3) The Hotel is not obliged to apply Rates that arise from a clear technical malfunction or an obvious typographical mistake in its own system or on any external booking platform.

(4) Unless otherwise stated, all Rates are shown in the local currency and already include VAT and any other legally required taxes. The mandatory Tourist Tax (see Article 8), as well as all charges for any additional Services the Guest decides to use, are not included in the Accommodation Rate and must be paid separately. If the Guest chooses to pay in a currency different from the local one, any related conversion fees or Dynamic Currency Conversion charges applied by their bank or payment provider are entirely at the Guest’s expense.

(5) Details regarding payment methods, accepted currencies, deadlines, deposits, and guarantees are defined in the separate Reservation Policy. The Guest acknowledges the Contract Price specified in the Booking Confirmation as the final price for the confirmed stay.

Art. 7

(1) Ancillary Services constitute all optional offerings provided by the Hotel that are separate from the core Accommodation and any explicitly included package components detailed in Article 5. These supplementary Services include, but are not limited to, private equipment rental, use of paid wellness zones, consumption from the minibar, and parking, where a fee is imposed.

(2) Use of any Ancillary Service by the Guest automatically triggers a financial obligation to the Hotel for the corresponding cost. All incurred charges are diligently recorded against the Guest’s folio and must be settled completely before the scheduled Check-out time, in accordance with the billing cycle established by the Hotel administration.

(3) The official and current price list detailing the rates for all available Ancillary Services is readily accessible to the Guest, typically located at the reception area and/or within the Accommodation unit. The Hotel reserves the right to periodically revise the pricing of these Services without prior individual notice.

(4) Furthermore, specific Ancillary Services, especially those requiring advance scheduling or involving external contractors, may be subject to additional rules, pre-payment requirements, or cancellation fees. These supplementary regulations are comprehensively set forth in the Reservation Policy and are deemed to be applicable in conjunction with, and supplementary to, the provisions of these GTC.

(5) The Hotel maintains the inherent right to impose limitations on the availability, operational hours, or access criteria for any Ancillary Service, particularly where capacity is restricted or for reasons of safety and maintenance. Such temporary limitations do not automatically confer a right to compensation or reduction of the basic Rates for Accommodation.

Art. 8

(1) The Guest is explicitly informed that the confirmed Rates for Accommodation do not incorporate certain mandatory, non-optional statutory fees levied by local, regional, or national authorities, primarily the Tourist Tax. The obligation for the collection of this Tax rests with the Hotel, acting solely as an agent for the relevant governmental body, and the payment remains the explicit and separate liability of the Guest.

(2) The specific rate of the Tourist Tax is determined by law and is subject to change without prior notice from the Hotel. The Hotel shall calculate the total amount due based on the prevailing statutory rate at the time of invoicing. The Guest is required to remit the full amount of the Tourist Tax, alongside any other applicable statutory charges, at the time of Check-out or as otherwise required by the Reservation Policy.

Section III - Réservations, enregistrement et annulations

Art. 9

(1) A Reservation may be requested through the Hotel’s official website or through authorized communication channels. The Reservation becomes binding only upon the issuance of the Booking Confirmation pursuant to Article 4.

(2) To secure the Reservation, the Hotel may require a financial guarantee, such as a deposit or valid credit card details. The type and amount of the guarantee, as well as applicable deadlines, are specified exclusively in the Reservation Policy.

(3) The Guest is responsible for providing complete and accurate information during the Reservation process and for complying with all guarantee and payment requirements within the prescribed timeframe. Failure to meet these requirements entitles the Hotel to cancel the Reservation in accordance with the Reservation Policy.

(4) Any additional rules concerning deposits, prepayments, guarantee validation, or the handling of Reservation amendments are governed solely by the Reservation Policy, which forms an integral part of the Contract.

Art. 10

(1) The Hotel applies standard Check-in and Check-out times essential for the orderly preparation and turnover of accommodation units. The Guest is required to adhere strictly to these times, as housekeeping and operational schedules are structured around them. The specific standard hours and any seasonal variations are detailed in the Reservation Policy.

(2) Requests for early Check-in or late Check-out are subject to availability, occupancy levels, operational constraints, and the Hotel’s sole discretion. Such requests are processed on a first-come, first-served basis and are not guaranteed unless expressly confirmed by the Hotel. The Guest acknowledges that additional fees may apply, and that guaranteed early Check-in or guaranteed late Check-out may require prior reservation or non-refundable charges, as set forth in the Reservation Policy.

(3) If the Guest fails to vacate the accommodation unit by the standard Check-out time without prior approval for late Check-out, the Hotel reserves the right to (a) apply a late check-out fee, and/or (b) relocate the Guest’s belongings to a secure storage area at the Guest’s risk and expense, to prepare the unit for incoming arrivals. The applicable fees and procedures are governed by the Reservation Policy.

(4) In the event of an early departure, meaning the Guest leaves before the confirmed departure date indicated in the Booking Confirmation, the Guest agrees that the Hotel may apply an early departure fee. Unless otherwise agreed in writing, the fee may equal up to the value of the unused portion of the booked stay, calculated in accordance with the Reservation Policy. Early departure becomes effective upon formal notification by the Guest to the Hotel.

(5) In cases involving Force Majeure events or other exceptional circumstances affecting the Guest’s ability to comply with the established Check-in, Check-out, or departure schedule, the Hotel may, at its discretion, modify, reduce, or waive applicable fees. The assessment criteria and procedures for requesting such consideration are detailed in the Reservation Policy.

Art. 11

(1) Should the Guest wish to cancel or amend a confirmed Reservation, the Hotel requires that this intent be formally communicated in a documented written format. The date and exact time of receipt of this formal communication by the Hotel shall be the determining factor in calculating any applicable charges or penalties, as the Hotel's ability to re-let the Accommodation is directly affected.

(2) The complete scale of financial penalties, the deadlines that permit a free-of-charge cancellation, and the formula utilized for calculating charges due to late cancellation are comprehensively detailed and regulated exclusively by the separate Reservation Policy. By securing the booking, the Guest grants the Hotel the unconditional right to immediately debit any incurred cancellation fees from the guarantee or deposit provided under Article 9.

(3) A confirmed Guest failing to arrive at the Accommodation by the scheduled Check-in time without providing any verifiable prior notification to the Hotel shall be formally defined as an Unadvised Non-Arrival. In this event, the Hotel reserves the definitive right to charge the Guest the full contracted price of the entire reserved stay as detailed in the Reservation Policy and to immediately terminate the Contract, thereby allowing the Hotel to re-let the unit freely.

Art. 12

(1) In strict adherence to applicable national and local legislation concerning tourism and registration, the Guest is unconditionally required to present a valid personal identification document (such as a passport or national ID card) for every individual utilizing the Accommodation at the moment of Check-in. This requirement is mandatory for accurate record-keeping and governmental reporting obligations imposed upon the Hotel.

(2) The Hotel reserves the absolute right to refuse entry and decline Service to any prospective Guest who fails to present the requisite documentation necessary for their proper legal registration. Furthermore, the Hotel will not be held responsible for any loss or cancellation fee incurred by the Guest due to the refusal of Services resulting from non-compliance with this mandatory identification requirement.

Section IV – Rights and Obligations of the Parties

L'article 13 Le commerçant, qui exploite l'hôtel, possède les droits suivants concernant le client et la relation contractuelle :

Droit de refuser des services - L'hôtel se réserve le droit de refuser l'hébergement ou de résilier immédiatement le contrat si le client ne respecte pas les exigences obligatoires de l'article 12 (Identification), ou si le client présente un comportement agressif, illégal ou perturbateur dans les locaux de l'hôtel.
Droit de faire appliquer les frais - L'hôtel est en droit de débiter automatiquement la carte de crédit du client ou de déduire du dépôt fourni toute somme correspondant aux pénalités d'annulation approuvées, aux frais de dommages matériels ou aux frais non réglés pour les services auxiliaires.
Droit de définir des règles internes - L'hôtel se réserve le droit d'établir et d'appliquer le règlement intérieur nécessaire à la sûreté, à la sécurité et à la jouissance paisible des locaux de l'hôtel par tous les clients et le personnel. Le respect de ces règles est obligatoire pour la poursuite de la relation contractuelle.
Droit d'accès au logement - L'hôtel est en droit d'entrer dans l'unité d'hébergement pour les travaux d'entretien nécessaires, les réparations urgentes ou les inspections de sécurité, en particulier en cas d'urgence. Dans la mesure du possible, l'hôtel informera le client à l'avance pour les questions non urgentes.
Droit de traiter les données - L'hôtel se réserve le droit de collecter, de stocker et de traiter les données personnelles du client uniquement dans le but de gérer la réservation, de fournir les services, de remplir les obligations légales et d'améliorer l'expérience client, conformément à la politique de protection des données personnelles dédiée.
Droit à une restriction temporaire des services - TL'hôtel se réserve le droit de limiter ou de suspendre temporairement la disponibilité de tout service auxiliaire commun non essentiel à des fins de maintenance, de réparation ou de rénovation nécessaires, à condition que cela soit communiqué au client à l'avance dans la mesure du possible.

‍

L'article 14 Le commerçant qui gère l'hôtel a les principales obligations suivantes envers le client en vertu des présentes conditions

Obligation de fournir un logement - L'hôtel est tenu de fournir l'unité d'hébergement spécifique, avec toutes les caractéristiques confirmées, pendant la durée convenue dans la confirmation de réservation. L'unité doit être propre, sûre et disponible à l'heure d'enregistrement officielle.
Obligation de confidentialité - L'hôtel doit préserver la confidentialité des informations personnelles du client et des détails de réservation, en empêchant toute divulgation non autorisée. Cette obligation est strictement régie par la Politique de protection des données personnelles de l'hôtel.
Obligation d'assurer la sécurité - L'hôtel est tenu de prendre des mesures raisonnables pour assurer la sûreté et la sécurité générales du client et de ses biens pendant qu'ils se trouvent dans les locaux de l'hôtel.
Obligation de traiter les plaintes - L'hôtel doit recevoir, examiner et traiter rapidement toutes les plaintes ou réclamations (réclamations) soumises par le client concernant la qualité ou la fourniture des services, conformément aux procédures décrites au chapitre V.
Obligation de fournir des informations accessibles - TL'hôtel doit s'assurer que les conditions générales actuelles, la politique de réservation et les tarifs des services auxiliaires sont facilement disponibles et facilement accessibles au client, à la fois en ligne et dans les locaux de l'hôtel.

Art. 15 Le client détient les droits essentiels suivants concernant l'hôtel et les services contractés :

Droit d'utiliser un logement - Le client a droit à une utilisation exclusive, paisible et ininterrompue de l'unité d'hébergement réservée pendant toute la durée spécifiée dans la confirmation de réservation.
Droit à des services de qualité - Le client a le droit de recevoir tous les services (y compris l'hébergement et toutes les inclusions confirmées comme le petit déjeuner) selon des normes de qualité conformes aux descriptions publiées par l'hôtel et aux normes de l'industrie.
Droit à la protection des données - L'invité a le droit de faire traiter ses données personnelles de manière légale, transparente et uniquement aux fins nécessaires liées au contrat, comme indiqué dans la politique de protection des données personnelles distincte.
Droit d'accès aux commodités - Le client a le droit d'utiliser toutes les installations communes et les services auxiliaires qui sont soit inclus dans les tarifs, soit proposés contre des frais convenus, sous réserve du règlement intérieur et des horaires d'exploitation de l'hôtel.
Droit de déposer des plaintes - L'invité conserve le droit de soumettre des plaintes (réclamations) concernant la qualité ou la fourniture des services et de recevoir une réponse et une résolution rapides de la part de l'hôtel, conformément aux dispositions du chapitre V.

‍

L'article 16 Le client a les obligations essentielles suivantes concernant l'hôtel, les services et les locaux de l'hôtel :

Obligation de respecter le règlement intérieur - Le client est strictement tenu de respecter toutes les règles internes établies par l'hôtel, y compris les réglementations concernant les heures calmes, l'interdiction de fumer dans l'hébergement et l'utilisation appropriée des espaces communs.
Obligation de régler les dettes financières - Le client doit s'assurer du paiement complet et en temps voulu des tarifs confirmés et de tous les frais engagés pour les services auxiliaires, la taxe de séjour et toutes les pénalités applicables, avant ou à l'heure requise du départ.
Obligation concernant les mineurs - L'hébergement de personnes de moins de 18 ans (mineurs) est strictement interdit à moins qu'elles ne soient accompagnées d'un tuteur légal adulte ou d'un adulte accompagnateur autorisé. L'hôtel peut exiger la présentation d'une déclaration de consentement notariée des tuteurs légaux des mineurs non accompagnés.
Obligation d'utiliser les biens de manière appropriée - Le client doit utiliser l'unité d'hébergement et toutes les installations, y compris les articles tels que la cuisine entièrement équipée et le chauffe-cheminée en stéatite, de manière prudente, légale et raisonnable, strictement aux fins pour lesquelles ils sont destinés.
Obligation de signaler les déficiences - Le client doit immédiatement informer l'administration de l'hôtel de tout dommage, défaut ou défaillance dans la fourniture des services dès sa découverte, donnant ainsi à l'hôtel une possibilité raisonnable de remédier rapidement au problème.
Obligation de quitter le logement - Le client est tenu de quitter l'hébergement rapidement avant l'heure officielle de départ, de retirer tous ses effets personnels et de laisser le logement dans un état de propreté raisonnable.

Section V : Responsabilité et indemnisation

Art. 17

(1) The Hotel accepts liability for loss, theft, or damage to property brought onto the Hotel Premises by the Guest only to the extent required by the relevant national legislation. The Hotel's liability is strictly limited and generally applies only to items placed within the Accommodation unit itself.

(2) The Hotel is not liable for the loss, damage, or theft of personal belongings, including luggage and clothes, when such items are left unattended in common areas, hallways, or any open public spaces on the Hotel Premises. The Guest utilizes these common areas at their own exclusive risk.

(3) The Hotel expressly limits its liability for highly valuable items, such as large sums of cash, jewelry, and crucial documents. The Hotel shall bear no responsibility for these items unless they have been officially and personally deposited with the Hotel administration for safekeeping and a documented receipt has been issued to the Guest.

(4) The Guest is strongly encouraged to utilize the designated In-Room Safe for securing their valuables. The Hotel's maximum liability for items deposited in the safe or those for which liability is legally assumed shall be subject to statutory limitations

Art. 18

(1) The Guest shall be fully and exclusively liable for any Property Damage caused to the Accommodation unit, its fixtures, furniture, or any part of the Hotel Premises, when such damage results from the negligence, deliberate act, or omission of the Guest or any person under their direct responsibility.

(2) The Hotel reserves the absolute right to assess the cost required for the repair or replacement of any Property Damage. This assessment includes direct material costs, labor fees, and potential loss of revenue resulting from the temporary unavailability of the unit due to damage. By accepting these GTC, the Guest explicitly and irrevocably authorizes the Hotel to unilaterally deduct or debit the full cost of the assessed Property Damage from the security deposit or the credit card provided as a guarantee under Article 9.

(3) Should the Hotel discover damage after the Guest has completed Check-out, the Hotel shall notify the Guest of the incident, providing reasonable documentation (e.g., photos, invoices) within a reasonable timeframe before initiating the charge procedure.

Art. 19

(1) The Hotel provides complimentary access to Wi-Fi/Internet services across the Hotel Premises for general Guest convenience. Тhe Hotel offers no guarantee regarding the uninterrupted availability, specific connection speed, or quality of the internet service. The Hotel explicitly disclaims liability for any service interruptions, technical faults, or consequences resulting from the Guest's reliance on or inability to access the network.

(2) The Guest is strictly prohibited from utilizing the provided internet connection for any unlawful purpose, including, but not limited to, the transmission of malicious content, unauthorized access to computer systems, or the downloading and distribution of copyrighted material (piracy or torrents). The Guest assumes all legal and financial liability for any criminal or civil penalties incurred by the Hotel due to the Guest’s misuse of the network connection.

Section VI: Complaints and Dispute Resolution

Art. 20

(1) The Guest holds the right to file a formal complaint (reclamation) concerning any deficiency related to the quality or provision of the Services. Complaints may be submitted either orally or in writing. An oral complaint shall be treated in the same manner and with the same diligence as a written complaint. The Guest is encouraged to raise any issue immediately upon discovery, thereby granting the Hotel the timely opportunity to assess the circumstances and undertake corrective measures while the Guest is still present on the Hotel Premises.

(2) Where the Guest submits a complaint in writing – or where the Hotel documents an oral complaint in writing on the Guest’s behalf – the complaint should clearly describe the nature of the issue and the date of occurrence. The Hotel shall register the complaint and provide the Guest with a documented response confirming the action taken or the grounds for the refusal of the claim.

(3) The Hotel shall not be held responsible for claims relating to deficiencies that could reasonably have been observed and reported during the Guest's stay but were only raised after the Guest had completed Check-out and departure from the Accommodation. Timely submission is a prerequisite for the review of any claim.

‍

Art. 21

(1) The entire contractual relationship between the Hotel and the Guest, as established by these GTC and the Reservation Policy, shall be exclusively governed by Swiss substantive law to the exclusion of its conflict-of-law rules.

(2) Any and all legal claims, actions, or disputes stemming from or related to the execution, interpretation, or termination of this Contract shall be submitted to the exclusive jurisdiction of the competent courts of the Canton of Valais, Switzerland.

(3) Where these GTC, the Reservation Policy, or any related document are translated into a language other than English, the English text shall, in all instances, be the sole legally binding text and shall prevail in the event of any discrepancy or inconsistency.

Section VII: Final Provisions

Art. 22

(1) If any specific provision of these GTC, or any part thereof, is determined to be illegal, invalid, or unenforceable by the competent Swiss court or regulatory authority, that determination shall affect only the specific clause in question. The remaining provisions of the GTC continue to remain in full force and effect, binding both the Hotel and the Guest.

(2) In the event of such a determination of invalidity, the Hotel is obliged to replace the invalid clause with a new, legally valid provision that most closely reflects the original economic and legal intent of the clause deemed unenforceable.

Art. 23

(1) The Hotel reserves the unilateral right to amend, supplement, or replace these GTC and the Reservation Policy at any time. Any such changes are effective immediately upon their official publication on the Hotel's public website or by posting a clear notice on the Hotel Premises.

(2) Amendments made to the GTC do not apply retrospectively to Reservations that have already been confirmed by the issuance of a Booking Confirmation prior to the date of the amendment's publication, unless the amendment is necessitated by mandatory changes in Swiss law.

Art. 24

(1) This set of GTC, together with the Reservation Policy and the specific Booking Confirmation, constitutes the entire, final, and complete agreement between the Hotel and the Guest pertaining to the subject matter hereof.

(2) This contractual agreement supersedes all prior agreements, oral representations, understandings, or communications, written or unwritten, between the parties relating to the Accommodation or the Services. Only subsequent amendments made in accordance with Article 23 shall legally modify the terms of this Contract.

Art. 25 These GTC shall enter into force and become fully effective as of 16.02.2026.