Terms and Conditions

This document sets forth the General Terms and Conditions (GTC) governing the contractual relationship established between Le Rucher d’Evolène SA (the Hotel) and its esteemed Guests (the Consumers). The Hotel, situated in the exquisite alpine environment of Evolène village, is dedicated to providing an exceptional standard of luxurious accommodation and associated services. These GTC are designed to ensure clarity, fairness, and transparency for both contracting parties throughout the entire process, from initial Reservation through to final departure. The clauses herein meticulously define the rights, obligations, and liabilities of the Hotel and the Guest pertaining to the temporary occupancy of the Accommodation and the use of the Hotel Premises. The Guest's utilization of the Hotel's services constitutes full acceptance of these GTC and the integral Reservation Policy. It is paramount that the Guest reviews and understands all provisions, ensuring a harmonious and legally sound arrangement. The Hotel commits to upholding the highest standards of Swiss hospitality while requiring the Guest's full adherence to the established internal regulations. These GTC are intended to serve as the definitive framework for the provision and receipt of all services rendered by the Hotel.

Section I - General Provisions and Definitions

Art. 1 (1) The Hotel is operated by the legal entity Le Rucher d’Evolène SA, registered in accordance with Swiss commercial law. The official address and registration details of the Merchant are as follows: Route du Contor 3, 1983 Evolène, Switzerland.

(2) The Hotel conducts its activities under the oversight of the competent Cantonal and Federal authorities. The main regulatory and supervisory body for consumer disputes and commercial registration falls under the jurisdiction of the Canton of Valais (Valais/Wallis), Switzerland.

(3) All official communication, legal notices, and correspondence intended for the Hotel must be directed to the registered address provided in paragraph 2.1, or to the designated contact points specified on the Hotel's official website.

Art. 2 In these General Terms and Conditions (GTC), unless the context otherwise requires, the following terms shall have the meanings set forth below:

Hotel / Merchant - Refers to Le Rucher d’Evolène SA, the legal entity registered under the Swiss law, that owns, operates, and manages the hotel establishment in Evolène, Switzerland. The Hotel acts as the contracting party responsible for providing the Services and upholding all corresponding obligations set out in these GTC.
Guest/Consumer - Any physical or legal person who enters into a contractual relationship with the Hotel by initiating a booking, receiving a Booking Confirmation, or utilizing the Services. The Guest is considered the end consumer and is bound by the terms of these GTC upon confirmation of their Reservation.
Services - The complete portfolio of services provided by the Hotel, encompassing Accommodation and the variety of Ancillary Services available on the Hotel Premises. This term explicitly excludes any services not directly managed or charged by the Hotel, such as external tours or transportation not arranged by Hotel staff.
Accommodation - The provision of a temporary dwelling unit (room, suite, or apartment) within the Hotel Premises for the contracted period, starting from the official Check-in time until the Check-out time. The scope of Accommodation includes basic utilities and access to specified common areas as detailed in the Booking Confirmation.
Ancillary Services - Optional services provided by the Hotel, which are typically charged separately from the standard Accommodation rate. These services include, but are not limited to, parking facilities, laundry service, use of meeting/conference rooms, in-room minibar consumption, and access to any dedicated recreational or wellness zones (e.g., SPA, fitness).
Reservation - A confirmed commitment, typically secured by a prepayment or guarantee, made by the Guest for specific Accommodation and Services for a defined duration. The Reservation process, including required payments and deposit rules, is governed in detail by the separate Reservation Policy.
Reservation Policy - A distinct and integral document that supplements these GTC by specifying all detailed procedures, terms, deadlines, and applicable fees related to booking, prepayment requirements, cancellation penalties, and the process for Check-in and Check-out. The Guest acknowledges having read and accepted this Policy upon confirming a Reservation.
Hotel Premises - The full extent of the property owned or managed by the Hotel, including all indoor and outdoor spaces, common areas, service facilities, and the designated Accommodation units. Access to specific areas of the Hotel Premises may be restricted by the Hotel's internal regulations or operating hours.
Force Majeure - An unforeseen and irresistible event or circumstance beyond the reasonable control of the Hotel or the Guest, such as war, natural disaster, governmental act, or epidemic. The occurrence of a Force Majeure event may lead to the amendment or cancellation of the Reservation, subject to the conditions outlined in these GTC.
Booking Confirmation - The official written or electronic document issued by the Hotel to the Guest, which legally validates a Reservation. This Confirmation explicitly details the dates of stay, the type of Accommodation, the agreed Rates, and the specific terms and conditions applicable to the Guest’s booking, including any non-refundable elements.
Tourist Tax - The mandatory fee or levy imposed by local or national governmental authorities, collected by the Hotel from the Guest on behalf of the authority, calculated per person per night of stay. This Tax is separate from and payable in addition to the agreed Rates for Accommodation.
Rates - The official published prices, including all mandatory taxes (such as VAT), charged by the Hotel for the provision of Accommodation and specified Services. The final Rate applied is the price agreed upon and stated in the Booking Confirmation, which remains fixed unless explicitly stated otherwise (e.g., changes to statutory taxes).
Unadvised Non-Arrival - This term refers to the failure of a confirmed Guest to arrive at the Hotel by the designated Check-in time on the scheduled arrival date without providing any prior written or verifiable verbal notification to the Hotel. An Unadvised Non-Arrival is subject to specific penalties as detailed in the Reservation Policy.
Property Damage - Any material harm, destruction, loss, or deterioration caused to the Hotel Premises, including Accommodation units, common areas, fixtures, furniture, or equipment, resulting from the negligent, deliberate, or reckless actions or omissions of the Guest or persons under their responsibility. The Guest bears full financial liability for remediation or replacement costs associated with such damage.
Internal Rules - The set of mandatory regulations and guidelines established by the Hotel management to ensure the safety, security, comfort, and peaceful coexistence of all Guests and Hotel staff on the Hotel Premises. The Guest is obliged to adhere strictly to these rules during their stay.
Personal Data - Any information relating to an identified or identifiable natural person (the data subject), as defined by the applicable data protection laws (e.g., GDPR). The Hotel processes such data for Reservation, contractual, and legal compliance purposes, as fully described in the separate Personal Data Protection Policy (Privacy Policy)
Contract (Short-Term Letting) - The legally binding agreement formed between the Hotel and the Guest upon the issuance of the Booking Confirmation, comprising these GTC and the Reservation Policy. This Contract governs the temporary provision of Accommodation for the agreed-upon period, falling under the category of short-term letting of premises.

Section II - Services and Rates

Art. 3 (1) These General Terms and Conditions (GTC) establish the contractual and legal relationship between the Hotel (the Merchant) and the Guest (the Consumer), governing the terms under which the Hotel provides its Accommodation and Ancillary Services.

(2) The purpose of these GTC is to define the rights and obligations of both the Hotel and the Guest concerning the use of the Hotel Premises and the consumption of the Services.

(3) These GTC are deemed accepted by the Guest upon the confirmation of a Reservation or by utilizing any service provided by the Hotel. The GTC are binding for the entire duration of the Guest's stay and extend to any pre-contractual and post-contractual matters.

Art. 4 (1) The Hotel conditions the finalization of any Reservation upon the Guest's explicit and informed consent to these GTC and the accompanying Reservation Policy, which is an inseparable component of this agreement.

(2) This consent is deemed a legally binding declaration of intent and is formalized when the Guest performs a conclusive act during the booking process, such as marking a confirmation box or selecting the "Confirm Reservation" option. This action establishes the contractual relationship between the parties.

(3) Through the execution of the Reservation, the Guest warrants having had full opportunity to review the provisions of the GTC and the Reservation Policy. Consequently, the Guest is bound by the duties and responsibilities outlined in both documents from the moment the Booking Confirmation is issued by the Hotel.

Art. 5 (1) The Hotel, situated in the heart of Evolène village, commits to providing the core service of Accommodation. This involves the temporary occupancy of an exclusive unit, whether a Private Chalet or a sophisticated Exquisite Hotel Room, as specified and confirmed by the Hotel in the Booking Confirmation document issued to the Guest.

(2) Beyond the dwelling unit itself, the rate charged for Accommodation may incorporate other components. These complementary services, such as breakfast or other amenities, are considered part of the core service only when they have been explicitly stipulated as included within the overall price or package detailed in the Booking Confirmation.

(3) Each reserved unit is furnished with specific features, potentially including high-end elements like a Traditional Hammam, Premium Sound Systems, or Luxury Swiss Bed Linens. The complete list of characteristics and amenities, such as a Fully Equipped Kitchen or Private Ski Room, is fully documented in the descriptive material for the reserved unit and is guaranteed solely based on that specific documentation.

(4) The Hotel maintains responsibility for the general upkeep of the Hotel Premises, ensuring continuous provision of necessary utilities, and guaranteeing access to all amenities corresponding to the reserved unit. Any services not specifically mentioned in the Booking Confirmation or the descriptive unit material fall under the category of Ancillary Services and may incur an additional charge.

Art. 6 (1) The prices published by the Hotel reflect the current cost of Accommodation along with any services specifically mentioned in Article 5. The Hotel may apply a flexible pricing model, meaning that Rates can change from time to time depending on factors such as market conditions, seasonal trends, promotional offers, occupancy levels, and the pricing policies used across different distribution channels. Because third-party booking websites often apply their own pricing rules, the Rates displayed there may not always match those provided directly by the Hotel.

(2) Even though the Hotel may adjust its pricing over time, the price listed in the Guest’s Booking Confirmation is final and will not be modified for the confirmed stay. The Hotel is required to honor that amount, and any later changes in public pricing shall not affect an already confirmed and paid Reservation. The Hotel is not obliged to apply Rates that arise from a clear technical malfunction or an obvious typographical mistake in its own system or on any external booking platform.

(3) Unless otherwise stated, all Rates are shown in the local currency and already include VAT and any other legally required taxes. The mandatory Tourist Tax (explained in Article 8), as well as all charges for any additional services the Guest decides to use, are not included in the Accommodation Rate and must be paid separately. If the Guest chooses to pay in a currency different from the local one, any related conversion fees or Dynamic Currency Conversion charges applied by their bank or payment provider are entirely at the Guest’s expense.

(4) Details regarding payment methods, accepted currencies, deadlines, deposits, and guarantees are defined in the separate Reservation Policy. By receiving the Booking Confirmation, the Guest acknowledges and accepts the final Contract Price together with all related payment duties.

Art. 7 (1) Ancillary Services constitute all optional offerings provided by the Hotel that are separate from the core Accommodation and any explicitly included package components detailed in Article 5. These supplementary services include, but are not limited to, private equipment rental, use of paid wellness zones, consumption from the minibar, and parking, where a fee is imposed.

(2) Use of any Ancillary Service by the Guest automatically triggers a financial obligation to the Hotel for the corresponding cost. All incurred charges are diligently recorded against the Guest’s folio and must be settled completely before the scheduled Check-out time, in accordance with the billing cycle established by the Hotel administration.

(3) The official and current price list detailing the rates for all available Ancillary Services is readily accessible to the Guest, typically located at the reception area and/or within the Accommodation unit. The Hotel reserves the right to periodically revise the pricing of these services without prior individual notice.

(4) Furthermore, specific Ancillary Services, especially those requiring advance scheduling or involving external contractors, may be subject to additional rules, pre-payment requirements, or cancellation fees. These supplementary regulations are comprehensively set forth in the Reservation Policy and are deemed to be applicable in conjunction with, and supplementary to, the provisions of these GTC.

(5) The Hotel maintains the inherent right to impose limitations on the availability, operational hours, or access criteria for any Ancillary Service, particularly where capacity is restricted or for reasons of safety and maintenance. Such temporary limitations do not automatically confer a right to compensation or reduction of the basic Rates for Accommodation.

Art. 8 (1) The Guest is explicitly informed that the confirmed Rates for Accommodation do not incorporate certain mandatory, non-optional statutory fees levied by local, regional, or national authorities, primarily the Tourist Tax. The obligation for the collection of this Tax rests with the Hotel, acting solely as an agent for the relevant governmental body, and the payment remains the explicit and separate liability of the Guest.

(2) The specific rate of the Tourist Tax is determined by law and is subject to change without prior notice from the Hotel. The Hotel shall calculate the total amount due based on the prevailing statutory rate at the time of invoicing. The Guest is required to remit the full amount of the Tourist Tax, alongside any other applicable statutory charges, at the time of Check-out or as otherwise required by the Reservation Policy.

Section III - Reservations, Check-in, and Cancellations

Art. 9 (1) The primary method for securing Accommodation is through the formal Reservation process, which is conducted predominantly via the Hotel’s official website or through authorized communication channels. A Reservation is formally concluded only upon the issuance of a Booking Confirmation to the Guest, typically dispatched via email or confirmed through an official telephone communication.

(2) To validate and secure any Reservation, the Hotel explicitly reserves the right to demand a financial guarantee. This guarantee may take the form of a prepaid Deposit or the provision of valid credit card details sufficient to cover potential cancellation penalties or damages, as specified in the supplementary document.

(3) The entire, detailed methodology and specific requirements concerning the Reservation process including the exact amount of any required deposits, methods of prepayment, and the associated deadlines are comprehensively detailed within the separate Reservation Policy. That Policy constitutes an indispensable and integral part of these General Terms and Conditions (GTC).

(4) By executing the Reservation, the Guest accepts that the Hotel is entitled to enforce the guarantee terms specified in the Reservation Policy. Failure by the Guest to meet the deposit or guarantee requirements within the stipulated timeframe provides the Hotel with the right to unilaterally cancel the Reservation without further notice.

Art. 10 (1) The Hotel applies standard Check-in and Check-out times essential for the orderly preparation and turnover of accommodation units. The Guest is required to adhere strictly to these times, as housekeeping and operational schedules are structured around them. The specific standard hours and any seasonal variations are detailed in the Reservation Policy.

(2) Requests for Early Check-in or Late Check-out are subject to availability, occupancy levels, operational constraints, and the Hotel’s sole discretion. Such requests are processed on a first-come, first-served basis and are not guaranteed unless expressly confirmed by the Hotel. The Guest acknowledges that additional fees may apply, and that guaranteed Early Check-in or guaranteed Late Check-out may require prior reservation or non-refundable charges, as set forth in the Reservation Policy.

(3) If the Guest fails to vacate the accommodation unit by the standard Check-out time without prior approval for Late Check-out, the Hotel reserves the right to (a) apply a late check-out fee, and/or (b) relocate the Guest’s belongings to a secure storage area at the Guest’s risk and expense, to prepare the unit for incoming arrivals. The applicable fees and procedures are governed by the Reservation Policy.

(4) In the event of an Early Departure, meaning the Guest leaves before the confirmed departure date indicated in the Booking Confirmation, the Guest agrees that the Hotel may apply an Early Departure Fee. Unless otherwise agreed in writing, the fee may equal up to the value of the unused portion of the booked stay, calculated in accordance with the Reservation Policy. Early Departure becomes effective upon formal notification by the Guest to the Hotel.

(5) In cases involving force majeure events or other exceptional circumstances affecting the Guest’s ability to comply with the established Check-in, Check-out, or departure schedule, the Hotel may, at its discretion, modify, reduce, or waive applicable fees. The assessment criteria and procedures for requesting such consideration are detailed in the Reservation Policy.

Art. 11 (1) Should the Guest wish to cancel or amend a confirmed Reservation, the Hotel requires that this intent be formally communicated in a documented written format. The date and exact time of receipt of this formal communication by the Hotel shall be the determining factor in calculating any applicable charges or penalties, as the Hotel's ability to re-let the Accommodation is directly affected.

(2) The complete scale of financial penalties, the deadlines that permit a free-of-charge cancellation, and the formula utilized for calculating charges due to late cancellation are comprehensively detailed and regulated exclusively by the separate Reservation Policy. By securing the booking, the Guest grants the Hotel the unconditional right to immediately debit any incurred cancellation fees from the guarantee or deposit provided under Article 9.

(3) A confirmed Guest failing to arrive at the Accommodation by the scheduled Check-in time without providing any verifiable prior notification to the Hotel shall be formally defined as an Unadvised Non-Arrival. In this event, the Hotel reserves the definitive right to charge the Guest the full contracted price of the entire reserved stay and to immediately terminate the Contract, thereby allowing the Hotel to re-let the unit freely.

Art. 12 (1) In strict adherence to applicable national and local legislation concerning tourism and registration, the Guest is unconditionally required to present a valid personal identification document (such as a passport or national ID card) for every individual utilizing the Accommodation at the moment of Check-in. This requirement is mandatory for accurate record-keeping and governmental reporting obligations imposed upon the Hotel.

(2) The Hotel reserves the absolute right to refuse entry and decline service to any prospective Guest who fails to present the requisite documentation necessary for their proper legal registration. Furthermore, the Hotel will not be held responsible for any loss or cancellation fee incurred by the Guest due to the refusal of services resulting from non-compliance with this mandatory identification requirement.

Rights and Obligations of the Parties

Art. 13 The Merchant, who operates the Hotel, possesses the following rights concerning the Guest and the contractual relationship:

Right to Refuse Services - The Hotel holds the right to refuse Accommodation or terminate the Contract immediately if the Guest fails to comply with the mandatory requirements under Article 12 (Identification), or if the Guest exhibits aggressive, illegal, or disruptive behavior on the Hotel Premises.
Right to Enforce Fees - The Hotel is entitled to automatically charge the Guest's credit card or deduct from the provided Deposit any sums corresponding to approved cancellation penalties, Property Damage costs, or unsettled charges for Ancillary Services.
Right to Set Internal Rules - The Hotel reserves the right to establish and enforce the Internal Rules necessary for the safety, security, and peaceful enjoyment of the Hotel Premises by all Guests and staff. Compliance with these Rules is mandatory for the continuation of the contractual relationship.
Right to Access Accommodation - The Hotel is entitled to enter the Accommodation unit for necessary maintenance, urgent repairs, or safety inspections, especially in emergencies. The Hotel will, whenever feasible, provide prior notice to the Guest for non-urgent matters.
Right to Process Data - The Hotel holds the right to collect, store, and process the Guest’s Personal Data strictly for the purposes of managing the Reservation, providing the Services, fulfilling legal obligations, and improving customer experience, in compliance with the dedicated Personal Data Protection Policy.
Right to Temporary Service Restriction - The Hotel maintains the right to temporarily limit or suspend the availability of any non-essential common Ancillary Service for the purpose of necessary maintenance, repair, or refurbishment, provided it is communicated to the Guest in advance where possible.

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Art. 14 The Merchant who operates the Hotel has the following key obligations towards the Guest under these terms

Obligation to Provide Accommodation - The Hotel is obligated to provide the specific Accommodation unit, with all confirmed Features, for the duration agreed upon in the Booking Confirmation. The unit must be clean, safe, and available for occupancy from the official Check-in time.
Obligation to Maintain Confidentiality - The Hotel must maintain the confidentiality of the Guest's personal information and Reservation details, preventing unauthorized disclosure. This obligation is strictly governed by the Hotel’s Personal Data Protection Policy.
Obligation to Ensure Safety - The Hotel is responsible for taking reasonable measures to ensure the general safety and security of the Guest and their property while they are on the Hotel Premises.
Obligation to Address Complaints - The Hotel must promptly receive, review, and address any complaints or claims (reclamations) submitted by the Guest in relation to the quality or provision of the Services, in accordance with the procedures outlined in Chapter V.
Obligation to Provide Accessible Information - The Hotel must ensure that the current GTC, the Reservation Policy, and the rates for Ancillary Services are readily available and easily accessible to the Guest, both online and on the Hotel Premises.

Аrt. 15 The Guest holds the following essential rights concerning the Hotel and the contracted Services:

Right to Use Accommodation - The Guest is entitled to exclusive, peaceful, and uninterrupted use of the reserved Accommodation unit for the entire duration specified in the Booking Confirmation.
Right to Quality Services - The Guest possesses the right to receive all Services (including Accommodation and any confirmed inclusions like breakfast) in a standard of quality consistent with the Hotel's published descriptions and industry norms.
Right to Data Protection - The Guest has the right to have their Personal Data processed lawfully, transparently, and only for the necessary purposes related to the Contract, as detailed in the separate Personal Data Protection Policy.
Right to Access Amenities - The Guest is entitled to utilize all communal facilities and Ancillary Services that are either included in the Rates or are offered against an agreed-upon charge, subject to the Hotel's Internal Rules and operating schedules.
Right to File Complaints - The Guest maintains the right to submit complaints (reclamations) regarding the quality or provision of the Services and to receive a timely response and resolution from the Hotel, pursuant to the provisions in Chapter V.

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Art. 16 The Guest has the following essential obligations concerning the Hotel, the Services, and the Hotel Premises:

Obligation to Comply with Internal Rules - The Guest is strictly required to adhere to all Internal Rules established by the Hotel, including regulations regarding quiet hours, smoking prohibitions within the Accommodation, and proper use of common areas.
Obligation to Settle Financial Liabilities - The Guest must ensure timely and full payment of the confirmed Rates and all incurred charges for Ancillary Services, Tourist Tax, and any applicable penalties, prior to or at the required time of Check-out.
Obligation Regarding Minors - The Accommodation of individuals under the age of 18 (Minors) is strictly prohibited unless they are accompanied by an adult legal guardian or an authorized accompanying adult. The Hotel may require the presentation of a notarized declaration of consent from the legal guardians for unaccompanied Minors.
Obligation to Use Property Appropriately - The Guest must utilize the Accommodation unit and all facilities, including items such as the Fully Equipped Kitchen and Soapstone Fireplace Heater, in a careful, lawful, and reasonable manner, strictly for their intended purpose.
Obligation to Report Deficiencies - The Guest must immediately notify the Hotel administration of any damage, defects, or failure in the provision of the Services upon discovery, thereby allowing the Hotel a reasonable opportunity to rectify the issue promptly.
Obligation to Vacate - The Guest is obligated to vacate the Accommodation promptly by the official Check-out time, removing all personal belongings and leaving the unit in a reasonably tidy state.

Section V: Liability and Indemnification

Art. 17 (1) The Hotel accepts liability for loss, theft, or damage to property brought onto the Hotel Premises by the Guest only to the extent required by the relevant national legislation. The Hotel's liability is strictly limited and generally applies only to items placed within the Accommodation unit itself.

(2) The Hotel is not liable for the loss, damage, or theft of personal belongings, including luggage and clothes, when such items are left unattended in common areas, hallways, or any open public spaces on the Hotel Premises. The Guest utilizes these common areas at their own exclusive risk.

(3) Valuables and Cash. The Hotel expressly limits its liability for highly valuable items, such as large sums of cash, jewelry, and crucial documents. The Hotel shall bear no responsibility for these items unless they have been officially and personally deposited with the Hotel administration for safekeeping and a documented receipt has been issued to the Guest.

(4) The Guest is strongly encouraged to utilize the designated In-Room Safe for securing their valuables. The Hotel's maximum liability for items deposited in the safe or those for which liability is legally assumed shall be subject to statutory limitations

Art. 18 (1) The Guest shall be fully and exclusively liable for any Property Damage caused to the Accommodation unit, its fixtures, furniture, or any part of the Hotel Premises, when such damage results from the negligence, deliberate act, or omission of the Guest or any person under their direct responsibility.

(2) Hotel Right to Recover Costs. The Hotel reserves the absolute right to assess the cost required for the repair or replacement of any damaged property. This assessment includes direct material costs, labor fees, and potential loss of revenue resulting from the temporary unavailability of the unit due to damage. By accepting these GTC, the Guest explicitly and irrevocably authorizes the Hotel to unilaterally deduct or debit the full cost of the assessed Property Damage from the security Deposit or the credit card provided as a guarantee under Article 9.

(3) Reporting Obligations. Should the Hotel discover damage after the Guest has completed Check-out, the Hotel shall notify the Guest of the incident, providing reasonable documentation (e.g., photos, invoices) within a reasonable timeframe before initiating the charge procedure.

Art. 19 (1) The Hotel provides complimentary access to Wi-Fi/Internet services across the Hotel Premises for general Guest convenience. Тhe Hotel offers no guarantee regarding the uninterrupted availability, specific connection speed, or quality of the internet service. The Hotel explicitly disclaims liability for any service interruptions, technical faults, or consequences resulting from the Guest's reliance on or inability to access the network.

(2) The Guest is strictly prohibited from utilizing the provided internet connection for any unlawful purpose, including, but not limited to, the transmission of malicious content, unauthorized access to computer systems, or the downloading and distribution of copyrighted material (piracy or torrents). The Guest assumes all legal and financial liability for any criminal or civil penalties incurred by the Hotel due to the Guest’s misuse of the network connection.

Section VI: Complaints and Dispute Resolution

Art. 20 (1) The Guest holds the right to file a formal complaint (reclamation) concerning any deficiency related to the quality or provision of the Services. Such complaints must be submitted to the Hotel administration or authorized staff immediately upon discovery of the deficiency, thereby granting the Hotel the timely opportunity to assess the circumstances and undertake corrective measures while the Guest is still present on the Hotel Premises.

(2) Complaints submitted by the Guest must be presented in writing, clearly detailing the nature of the issue, the date of occurrence, and the specific relief requested. The Hotel is obligated to register the complaint and to provide the Guest with a documented response, confirming the action taken or the grounds for the refusal of the claim, within the statutory timeframe mandated by local consumer protection laws.

(3) The Hotel shall not be held responsible for claims relating to deficiencies that could reasonably have been observed and reported during the Guest's stay but were only raised after the Guest had completed Check-out and departed from the Accommodation. Timely submission is a prerequisite for the review of any claim.

Art. 21 (1) The entire contractual relationship between the Hotel and the Guest, as established by these GTC and the Reservation Policy, shall be exclusively governed by Swiss substantive law (excluding the provisions of private international law).

(2) Should a dispute arise that the Hotel and the Guest are unable to resolve amicably through the internal complaints procedure outlined in Article 20, the Guest may refer the matter to the competent mediation or consumer arbitration body officially recognized under Swiss law in the Canton of Valais.

(3) Any and all legal claims, actions, or disputes stemming from or related to the execution, interpretation, or termination of this Contract shall be submitted to the exclusive jurisdiction of the competent Courts of the Canton of Valais, Switzerland. The place of jurisdiction shall be the registered address of the Hotel/Merchant.

(4) Where these GTC, the Reservation Policy, or any related document are translated into a language other than English, the English text shall, in all instances, be the sole legally binding text and shall prevail in the event of any discrepancy or inconsistency.

Section VII: Final Provisions

Art. 22 (1) If any specific provision of these General Terms and Conditions (GTC), or any part thereof, is determined to be illegal, invalid, or unenforceable by the competent Swiss court or regulatory authority, that determination shall affect only the specific clause in question. The remaining provisions of the GTC continue to remain in full force and effect, binding both the Hotel and the Guest.

(2) In the event of such a determination of invalidity, the Hotel is obliged to replace the invalid clause with a new, legally valid provision that most closely reflects the original economic and legal intent of the clause deemed unenforceable.

Art. 23 (1) The Hotel reserves the unilateral right to amend, supplement, or replace these GTC and the Reservation Policy at any time. Any such changes are effective immediately upon their official publication on the Hotel's public website or by posting a clear notice on the Hotel Premises.

(2) Amendments made to the GTC do not apply retrospectively to Reservations that have already been confirmed by the issuance of a Booking Confirmation prior to the date of the amendment's publication, unless the amendment is necessitated by mandatory changes in Swiss law.

Art. 24 (1) This set of General Terms and Conditions, together with the Reservation Policy and the specific Booking Confirmation, constitutes the entire, final, and complete agreement between the Hotel and the Guest pertaining to the subject matter hereof.

(2) This contractual agreement supersedes all prior agreements, oral representations, understandings, or communications, written or unwritten, between the parties relating to the Accommodation or the Services. Only subsequent amendments made in accordance with Article 23 shall legally modify the terms of this Contract.

Art. 25 These General Terms and Conditions shall enter into force and become fully effective as of 10.12.2025.